Treat workers like customers
A customer-centric mindset should extend to employees. There’s a trend in the business world that we need to…
The pace of change
In an era of constant disruption, the ability to adjust course quickly is the difference between business failure…
We need more technical leaders
Transformational technical leadership couples practical expertise with leadership excellence. Every industry is being disrupted. All sectors are adapting…
Seven questions for better algorithms
Leaders need to understand how recommendation systems are shaping customer interactions. Where leaders might once have found themselves…
Earning clients for life
A new world demands new strategies for becoming a trusted partner to your clients. The chief executive of…
Customization for all
Markets are a fiction that can obscure consumers’ real needs. Businesses need to engage with their customers’ inherent…
All eyes on outcomes
Selling on the basis of product features may have worked in the analogue economy, but in the digital…
A new relationship
Transforming your business’s customer relationships starts with understanding their experiences. In theory, digital technologies make it possible for…
Leaders hold the world in their hands
Zanele Mbeki shows why empowering women is more than an office job. Who holds the answers to the…
Future fantastic
Leaders should be excited about the opportunity to do things differently. The changes unfolding in the world’s workplaces…
The future leader
Six trends are shaping the future of leadership. Here’s what you can do to prepare. What does it…
Space racer
Jane Datta helped NASA reach the new world of remote work at record speed. When you are landing…
