The radical transformation coming for India’s tech economy
The business model that undergirds India’s tech sector is about to change dramatically – and the industry might…
How MailChimp’s purpose helps it empower small businesses
MailChimp’s purpose-driven business model has allowed the company both to empower small businesses and become a sector leader…
Customer experience must live up to marketing promises
Companies suffer when they produce a customer experience that falls short of their marketing campaigns’ promises. …
Tech companies can turn the internet back into an enriching place
The next big challenge for the internet is how to address the hate that festers on its pages. The…
Dan Ariely: What Ikea understands about human behavior
People derive great satisfaction from products that they build or shape themselves, even when the quality is relatively low. Dan…
Design thinking: The secret to Nedbank’s success
South African financial services company Nedbank discovered their customers’ real pain points – and how to fix them – using design…
The future of lifestyle brands is in danger
Customers are now more interested in opportunities for personalization and self-expression than established luxury brands that project an…
Responding to the new realities of retail
The retail industry faces disruption from all sides. If you embrace digitalization now, your company can stay ahead…
How ANZ’s Shayne Elliott enacts corporate purpose
ANZ’s chief executive Shayne Elliott is the perfect example of a new kind of bank leader who prioritizes…
Leadership lessons from Fifa’s Sindi Mabaso-Koyana
Sindi Mabaso-Koyana, Fifa’s new audit chief, is up for the challenge of cleaning up the corruption-riddled global football…
Telecom transformations and the pitfalls of net present value
No industry has radically changed how it does business in the past two decades as frequently as telecommunications….
American Express’s Ash Gupta on big data
Ash Gupta, president of the risk and information management group and chief risk officer at American Express, sat down…
